Privacy Policy

1. Who we are

Gentle Pearl Ltd (“we”, “us”, “our”) is a company registered in England and Wales (company number 09245183), with our registered office at 14 Margaret's Buildings, Bath, BA1 2LP. We are the data controller responsible for your personal data when you use gentle-pearl.com or visit our atelier.

2. Information we collect

When you place an order, we collect your name, billing and delivery address, email, telephone number, and the details necessary to process your payment. When you browse the site, we may collect device information, browser type, and pages visited via cookies.

3. How we use your information

• To process and fulfil your orders and deliver your jewellery.
• To respond to enquiries, restringing requests, and aftercare.
• To send order confirmations and shipping updates.
• With your consent, to send occasional updates about new pieces and private events.
• To meet our legal and tax obligations under UK law.

4. Cookies

We use a small number of cookies to make the site work, remember items in your bag, and understand how visitors use the site so we can improve it. You can manage your preferences via the cookie banner at any time.

5. Sharing your information

We share data only with the carriers who deliver your order (Royal Mail, DPD), our payment processor, and our accounting partner. We never sell your data.

6. Your rights

Under the UK GDPR you have the right to access, correct, delete or port your personal data. To make a request, please write to [email protected]. You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk).

7. Retention

We keep order records for seven years to comply with HMRC requirements. Marketing data is held until you unsubscribe.